Operating elements
Model services, systems, data, projects, processes, controls and artefacts.
Governance & organisation
Make the operating model and accountability explicit.
Model the organisations, services, systems, suppliers, roles and relationships behind delivery - then connect processes to RACI ownership, forums, artefacts, review cycles and performance evidence.
Entity relationshipsRACI accountabilityForums and artefactsPerformance assessments
The management challenge
Governance is difficult to operate when the model is implicit or scattered across documents.
Create a shared structure for the WHAT, WHO, HOW and HOW WELL of operating delivery.
Responsible parties
Connect organisations, departments, suppliers, users, roles and forums.
Named relationships
Represent delivery, support, oversight, contract and service-chain relationships.
Performance feedback
Assess whether the governance design is current, understood and effective.
Connected workflow
Define the model, operate it and test whether it works.
Connect organisation structure to accountable governance and measurable performance.
- 1
Model
Create organisation entities, services, systems, roles and relationships.
- 2
Define
Connect processes to parties, RACI assignments, forums and artefacts.
- 3
Schedule
Set review frequency and expected governance currentness.
- 4
Operate
Use search, filters and role views to manage governance activity.
- 5
Assess
Evaluate governance maturity, performance and role capability.
- 6
Improve
Assign corrective action and compare performance over time.
RACI governance
Connect every critical process to ownership and evidence.
Governance records associate a process or assessment item with accountable and responsible parties, review frequency, governance forum, required artefact and last-update status.
- Responsible, Accountable, Consulted and Informed assignments
- Party-to-party governance relationships
- Forum and artefact links
- Review frequency and currentness
- Search, saved filters and bulk updates
Platform capabilities
Use the operating model across governance and assurance.
The same records and relationships can support role management, assessments, projects, suppliers, incidents and analytics.
Organisation modelling
Create connected records for departments, services, systems, suppliers and other entities.
RACI and role management
Connect processes and controls to accountable and responsible parties.
Forums and artefacts
Link governance activity to meetings, documents and review expectations.
Governance assessments
Evaluate maturity, operating effectiveness and role capability.
Explore capabilityPerformance dashboards
Compare governance-related scores, direction and history across entities.
Explore capabilityCorrective action
Assign findings, owners and target dates and track improvement.
Governance insight in contextCoverage Performance
Use the visible model and performance signals to focus governance attention.
Contextual assistants can help summarise performance, identify sparse coverage and recommend follow-up assessments or actions.
Where are ownership or review relationships incomplete?
Review visible entities, roles, forums and artefacts for gaps.
Which governance areas are declining?
Use latest scores, trend direction and comparable history.
Governance recommendations should be reviewed by the accountable management and assurance roles before implementation.
Expected management outcomes
Create an operating model that teams can use and improve.
Make accountability explicit, connect governance mechanisms and measure whether the design is working.
Clearer accountability
Trace critical processes and controls to the parties expected to act.
Better currentness
See review frequency, forums, artefacts and last-update information together.
Measurable improvement
Assess the model, assign corrective action and compare performance over time.
See the connected workflow
Make your operating model visible, assessable and actionable.
Use a service, governance process, RACI model or accountability challenge as the walkthrough focus.